Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by pigtailxnm.info. Our goal is to ensure transparency and fairness while protecting the rights of both our customers and pigtailxnm.info. By engaging with our services, you agree to the terms set forth in this policy.

Scope and Applicability

This Refund Policy applies to all customers who purchase services from pigtailxnm.info. It is applicable to all transactions conducted through our website and is governed by the laws of Slovakia.

Definitions

  • Service(s): Refers to all travel-related services provided by pigtailxnm.info, including but not limited to tours, accommodations, and transportation.
  • Customer: Any individual or entity that purchases services from {{SITE_NAME}.
  • Refund: The return of funds to the Customer for services not rendered or canceled in accordance with this policy.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • Services were not provided as agreed upon in the booking confirmation.
  • The Customer cancels the booking within the stipulated cancellation period as outlined in the specific service terms.
  • Exceptional circumstances that prevent the Customer from utilizing the purchased services, such as serious illness or natural disasters, provided that appropriate documentation is submitted.

2. Cancellation Policy

Customers may cancel their bookings by contacting pigtailxnm.info at [email protected] or +4219481783223. The following cancellation terms apply:

  • Cancellations made more than 30 days prior to the service date will receive a full refund.
  • Cancellations made between 15 to 30 days prior to the service date will incur a 50% cancellation fee.
  • Cancellations made less than 15 days prior to the service date are non-refundable.

3. Refund Process

To initiate a refund, Customers must submit a written request to [email protected] within 14 days of the service date. The request must include:

  • Your name and contact information.
  • Details of the service purchased.
  • Reason for the refund request.
  • Any supporting documentation, if applicable.

Refunds will be processed within 14 business days of receipt of the request, and the funds will be returned to the original payment method used for the transaction.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when making a booking.
  • Notify pigtailxnm.info of any issues with the services provided in a timely manner.

Limitations and Disclaimers

pigtailxnm.info shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of services or the refusal of a refund. The maximum liability of pigtailxnm.info shall not exceed the total amount paid by the Customer for the service in question.

This Refund Policy does not affect the Customer's statutory rights under Slovak consumer protection laws.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy, which complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Changes to Policy

pigtailxnm.info reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically to stay informed of any changes.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

Company: pigtailxnm.info
Phone: +4219481783223
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.